Prolane Auto Parts – Refund and Return Policy 

Return Policy and Exclusions: 

Claims Outside Warranty Period:

Claims made outside of the warranty period are explicitly mentioned as not being covered. This underscores the importance of adhering to the specified warranty duration.

Suspension of Vehicle Use During Claim Determination:

Once a claim is initiated, the purchaser is instructed not to use the vehicle until Prolane Auto Parts makes a claim determination or conclusion. Continued operation is stated to terminate the warranty during this process.

Qualifications for Mechanic Installation:

• The warranty will not be valid if any part sold by Prolane Auto Parts is improperly installed by a non-Automotive Service Excellence (ASE) Certified mechanic or non-Licensed Automotive Repair Facility (LARF).

Exclusions for Modified or Disassembled Parts:

• Parts that have been modified or disassembled for testing are declared non-returnable. Returning parts that are not the original part shipped, except for items damaged during shipment and verified by a Prolane Auto Parts representative, will not result in a refund.

Unique Part Identification:

• Parts are identified uniquely by markings, and returning parts not in the original condition shipped (except for damaged items during shipment and verified by a representative) will not be reimbursed.

Submission of Problems in Writing:

• All problems must be submitted in writing via mail, email, or fax to verify an issue with a specific part or installation.

Procedure for Damaged, Defective, or Incorrect Parts:

• Customers are instructed to contact the customer care department before returning damaged, defective, or incorrect parts. An RMA (Return Merchandise Authorization) must be obtained before returning the part, and the return must include a tracking number. The return must be made within 7 business days after receiving the RMA.

Return Address and Refunds:

• The return address will be provided after contact is made. Parts must be returned to the specified location address, and items returned to Prolane Auto Parts will be forwarded to the correct address specified in the RMA instructions at the customer’s expense. Refunds or replacement parts are provided after the returned item is inspected and approved.

Contact Information:

• Customers are encouraged to contact Prolane Auto Parts with any questions at the provided phone number +1 (469) 788-7378 or mail us to service@prolaneautoparts.com

This comprehensive policy aims to clarify the conditions and procedures associated with returns and warranty claims, emphasizing the importance of adherence to specified timelines, proper installation, and communication of issues through written submissions. Customers are urged to contact customer care for assistance and guidance in case of damaged, defective, or incorrect parts.