Prolane Auto Parts
Effective Date: [01/01/2026]

Prolane Auto Parts (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. How We Collect Your Personal Information

We collect personal information in several ways, including:

• When you submit forms on our website

• When you contact us by phone, email, or in person

• When you sign up for SMS notifications

• When you schedule appointments or request service updates

• When you make purchases or request billing information

• Through cookies and similar tracking technologies when you interact with our website

2. What Personal Information We Collect

The personal information we collect may include:

• Name

• Phone number

• Email address

• Mailing address

• Billing information

• Vehicle information (if applicable)

• IP address

• Browser and device information

• Communication preferences

We only collect information that is reasonably necessary to provide our services and operate our business.

3. How We Use Your Personal Information

We use your personal information to:

• Provide and manage our services

• Process orders and payments

• Schedule appointments

• Send appointment reminders

• Provide service updates

• Send billing notifications

• Respond to inquiries and customer service requests

• Improve our website, services, and customer experience

• Comply with legal obligations

4. How and Why We Share Your Information

We may share your information with:

• Trusted service providers who assist us in operating our business (such as payment processors, website hosting providers, SMS service providers, and IT support services)

• Legal authorities when required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. SMS Communications & Consent

If you opt in to receive SMS communications from Prolane Auto Parts, you may receive appointment reminders, service updates, billing notifications, and other account-related messages.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance.

Your phone number and SMS consent will never be shared or sold to third parties or affiliates for marketing purposes.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to:

• Enhance website functionality

• Analyze website traffic

• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, tax, or regulatory requirements

• Resolve disputes and enforce agreements

When information is no longer required, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your personal information (subject to legal obligations)

• The right to opt out of certain communications

To exercise your rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Prolane Auto Parts
Phone: +1 (888) 370-8182
Email: service@prolaneautoparts.com
Website: www.prolaneautoparts.com